Help › Integrations
Connect Amazon
Step-by-step guide to connecting your Amazon Seller Central account, plus the Keepa key and the manual refresh-token option.
What it's for
Connecting Amazon lets OrderPilot import your orders, send inventory and handling time, confirm shipments with tracking, pull fees for your P&L, and refresh listing details from Amazon's catalog.
Where to find it
⚙ Settings → Channels → click your Amazon store → Connection tab.
The screen at a glance
- Status box — "🟢 Amazon connected" with the date and your Seller ID, or "⚪ Not connected yet — Complete Step 1, then Step 2."
- Step 1 — App credentials (from Seller Central → Apps & Services → Develop Apps):
- Application ID
- LWA Client ID
- LWA Client Secret — shows "(saved ✓)" once stored. Leave blank to keep it.
- Marketplace ID — filled with the US marketplace by default.
- App is still in draft on Amazon (use beta mode) — tick while your app is still a draft on Amazon's side.
- Step 2 — Authorize — shows the OAuth Redirect URI to copy into Amazon, and the connect and test buttons.
- Keepa key — used for product images and buy-box price. See Connect Keepa.
- Manual alternative (no redirect) — a hidden section where you can paste a refresh token and Seller ID yourself.
Buttons and actions
| Button | What it does |
|---|---|
| 💾 Save credentials | Saves Step 1. The secret box is cleared after saving. |
| 📋 (next to the redirect address) | Copies the redirect address so you can paste it into Amazon. |
| 🔗 Connect with Amazon | Saves Step 1 first, then takes you to Amazon. Click Authorize there and you come straight back connected. Your Seller ID fills in by itself. |
| 🧪 Test connection | Asks Amazon if the connection works. Shows "✅ Connected!" and your marketplaces, or the error Amazon gave. |
| 💾 Save Keepa key | Saves the Keepa key. |
| 💾 Save token & Seller ID | (Manual alternative) Saves a refresh token and Seller ID you got from Amazon yourself. |
How to connect Amazon
In Seller Central:
- Go to Apps & Services → Develop Apps and create or open your app.
- Copy the Application ID, LWA Client ID and LWA Client Secret.
In OrderPilot:
- Open Settings → Channels → your Amazon store → Connection.
- Paste the three values into Step 1. Leave Marketplace ID as it is for the US store.
- If your app is still a draft on Amazon, tick App is still in draft on Amazon (use beta mode).
- Click 💾 Save credentials. You should see "✅ Saved".
Back in Seller Central (one time):
- In OrderPilot, click 📋 next to the redirect address under Step 2.
- In Amazon's Developer Central, paste it as the app's OAuth Redirect URI and save.
Finish in OrderPilot:
- Click 🔗 Connect with Amazon.
- On Amazon's page, click Authorize.
- You return to OrderPilot. The status box shows "🟢 Amazon connected" with your Seller ID.
- Click 🧪 Test connection to confirm.
Next, set up what is sent and imported on the Inventory & listings and Orders tabs (see Channels and stores).
How to connect without the redirect (manual token)
- Complete Step 1 and click 💾 Save credentials.
- In Developer Central, self-authorize your app and copy the refresh token.
- In OrderPilot, open Manual alternative (no redirect): paste a refresh token yourself.
- Paste the Refresh Token and your Seller ID.
- Click 💾 Save token & Seller ID, then 🧪 Test connection.
Tips and troubleshooting
- Amazon shows an error after you click Authorize. The redirect address in Developer Central must match the one shown in OrderPilot exactly. Copy it again with 📋.
- Test connection fails right after connecting. If your app is still a draft on Amazon, make sure the beta mode box is ticked and saved.
- Changing the secret. Paste the new secret and click Save credentials. Leaving the box blank keeps the old one.
- The badge on the store box shows Connected or Not connected at a glance.
Still stuck? Email support@softavant.com and tell us what you were trying to do.