Repricer: Amazon connection
Check that Amazon's real-time price updates are reaching the Repricer, and connect or repair the feed.
What it's for
The Repricer reacts to competitors in real time. To do that, Amazon sends OrderPilot a message within seconds every time any seller changes price, shipping or delivery time on a product you sell. These messages go through a private message queue in your company's AWS account.
As a backup, OrderPilot also asks Amazon directly for the offers on every product every few hours, in case a message is missed. The backup check needs no AWS setup.
The Amazon connection tab shows whether all of this is working. Nothing here needs your attention unless the banner at the top turns red.
Where to find it
In the left sidebar, open Inventory → Repricer, then click the Amazon connection tab. Links in the Overview's Needs a look box also bring you here.
The screen at a glance
The banner
| Banner | Meaning |
|---|---|
| Green: "Connected — Amazon price changes are flowing in" | Everything is working. It shows how many real-time messages and backup checks came in during the last hour, and when the last message arrived. |
| Red: "Not receiving Amazon updates right now" | The feed was set up, but nothing is arriving. The Technical details section opens by itself so you can run Diagnose. |
| Grey: "Not connected yet" | The real-time feed hasn't been set up. Open Technical details to connect it. |
Tiles
| Tile | What it shows |
|---|---|
| Amazon messages · last hour | Real-time price change messages in the last hour. |
| Amazon messages · 24h | Messages in the last 24 hours. |
| Last message | How long ago the last message arrived. |
| Waiting in queue | Messages not yet processed. It should stay near 0. |
Backup price check
Explains the backup check: best sellers every 15 minutes, the rest in rotation about every 3 hours. It shows how many products were checked in the last hour and 24 hours, Amazon's winning prices and competitive summaries fetched, and any errors or throttling by Amazon.
Alerts posted to OP chat
A list of recent alerts about the feed and price pushes, with a resolved note once they're cleared.
Technical details & setup
Click this line to open it. It shows a checklist of the setup steps, each with a ✓ when done or ! when something is wrong:
- AWS key saved (set by the account owner in Settings → Platform → AWS account).
- Queue created in AWS.
- Amazon notification destination registered.
- Subscribed to Amazon's offer-change notifications for your seller account.
- Listener running.
- Amazon is delivering offer events.
Buttons and actions
| Button | What it does |
|---|---|
| Technical details & setup | Opens or closes the setup section. |
| Connect the feed | (admins only) Sets up the queue, the Amazon destination and the subscription in one go. The button reads Re-check / repair once the feed is set up, and runs the same steps again to fix anything missing. |
| 🩺 Diagnose | (admins only) Asks Amazon and AWS about the feed and shows each check with ✓ or !: whether Amazon holds your subscription, whether it points at your queue, whether Amazon is allowed to send to the queue, whether the queue is unencrypted, and whether your seller ID matches your company. It also shows how many messages are waiting. |
| Turn queue encryption off | (owner only) Appears after Diagnose if the queue is encrypted. Amazon can't send messages into an encrypted queue, so this turns encryption off. |
How to connect the real-time feed
- Ask your account owner to save an AWS key in Settings → Platform → AWS account, if it isn't there yet.
- Open the Amazon connection tab.
- Click Technical details & setup.
- Click Connect the feed.
- Wait for the message listing the steps done. The checklist should turn to ✓ within a minute or two.
- Check that the banner turns green.
How to fix "Not receiving Amazon updates"
- Open Technical details & setup.
- Click 🩺 Diagnose and read each line.
- If a line about the subscription, destination or queue permission shows !, click Re-check / repair.
- If "Queue is not encrypted" shows !, ask your account owner to click Turn queue encryption off.
- Click Diagnose again to confirm all lines show ✓.
Tips and troubleshooting
- The banner is red but prices still change. The backup check keeps working without the real-time feed, just more slowly.
- Test a single listing. Open it on the Listings tab and click Evaluate now. It gets the live offers from Amazon and runs the brain right away.
- "Waiting in queue" keeps growing. Messages aren't being processed. Run Diagnose and check that the listener shows a recent heartbeat.
- Throttled in the backup check means Amazon limited how fast OrderPilot could ask during that run.