Recovery (rerouting orders)

Send orders that a vendor could not fill to another vendor, and watch each vendor's answer come back.

What it's for

Sometimes a vendor cannot fill an order. It rejects the line on its acknowledgment, or the item is out of stock, and the order becomes a problem order. Recovery is where you fix that.

You pick the orders, click Reroute, and OrderPilot's autopilot takes over:

1. It puts each order on a new PO named Rerouted_###, trying the cheapest vendor first, then the other. In-stock and out-of-stock marks are ignored for this.
2. It sends that PO to the vendor as an 850 (purchase order).
3. It checks for the vendor's 855 (acknowledgment, the vendor's yes or no) every minute.
4. If the vendor says no, it tries the next vendor.

Each time you reroute, OrderPilot starts a batch so you can follow it to the end.

Where to find it

In the left sidebar, open Purchasing › Recovery.

You need the Purchasing permission. Admins and owners always have it. The Recovery page always opens on Reroute orders.

The screen at a glance

At the top, next to the title, two buttons switch the view:

• Reroute orders: your open orders, ready to pick and reroute. The number is how many can be rerouted.
• Batches: every reroute you have started. The number is how many batches there are.

While a reroute is working, a yellow Autopilot run strip shows the batch number, how many orders were accepted, how many have no vendor left, how many are waiting on an 855, and how many are not sent yet. Each Rerouted PO is listed with its vendor and when the next 855 check happens.

A dark Monitor button in the bottom-left corner shows how many rerouted orders are in flight and how many are stuck. Click it to open the batch that is working now (or the latest one).

Reroute orders

• Search box: order number, OP number, SKU or item name.
• Status buttons, each with a count: All, Problem, Waiting on 855, Acknowledged, OK to ship, New / on hold.
• Ship by chips: Any, ⏰ Verge of late and Verge of cancellation.
• Vendor chips: filter by the vendor that currently has the order, or Not assigned.
• 📋 Paste order #s: paste Amazon order numbers or OP numbers (one per line, or separated by commas or spaces), then click Show these. Clear goes back to all open orders.
• ↻: refresh the list.

Columns:

Orders with a 🔒 cannot be rerouted: shipped, cancelled, refunded, or still pending on Amazon. They only show up when you paste their numbers.

The list shows up to the first 1,000 orders, soonest ship-by first. Use search or filters to narrow it.

Batches

One row per reroute run:

Inside a batch

Click ← All batches to go back.

The four boxes across the top are the steps. Each shows a count and, where it makes sense, a button:

1. Problem (needs reroute): Reroute selected starts a new autopilot run with the problem orders you ticked below.
2. Rerouted (ready for a PO): shows how many orders each vendor holds. Send 850 now turns the button green when orders are waiting.
3. 850 sent (waiting on vendor): Fetch 855 now asks the vendors for new acknowledgments right away.
4. Vendor answered (855 received): shows how many were accepted, with 🖨 Send to shipping and 📦 Mark in stock.

Click the Problem or Vendor answered box to filter the list to those orders. Click the middle boxes to show orders waiting on a vendor.

Below the boxes:

• ⛭ Filters menu (the badge counts active filters):
• Outcome: All, Needs reroute, Waiting on vendor, Recovered today.
• Urgency (by required ship date): Any, Verge of cancellation, Verge of late, Ships later.
• Shipped?: Not shipped yet, Shipped, Both. Shipped orders are hidden unless you ask. Inside a batch, both are shown.
• Retried already, and refused again?: Any; Yes, more than one PO refused it; No, refused once so far; No, never reached a vendor; No, never tried.
• Paste a list of Amazon orders, then Apply list or Remove list.
• Clear all.
• Active filters show as chips under the toolbar. Click ✕ on a chip to remove it.
• A search box for order number, SKU or item.

Table columns:

Drag the edge of a column header to resize it. Your widths are remembered.

One order's history

Click a row to open its history on the right.

• Vendor side: each PO the order was on, the SKU, quantity, and what the vendor said (accepted, rejected, waiting on the 855, or not sent yet).
• History: every status change, 850 and 855 for the last 14 days, newest first, with who did it.
• Open order opens the order. Press Esc or ✕ to close.

The results bar

After you start a reroute on this page, a dark bar at the bottom shows this run's numbers: recovered, still stuck and waiting. Click Details ▾ to see:

• one card per vendor with when the 850 was sent and when the 855 came in
• ✓ Recovered and ✕ Still stuck lists. Copy copies their order numbers.
• Activity: a log of what you did in this browser session. Clear empties it.

Click ✕ to hide the bar.

Buttons and actions

How to reroute orders a vendor could not fill

1. Open Purchasing › Recovery. You land on Reroute orders.
2. Click Problem to see stuck orders. Use Verge of cancellation or Verge of late to start with the most urgent.
3. Tick the orders. Use the box in the header to tick every order shown.
4. Click 🔁 Reroute selected in the bar at the bottom.
5. Read the confirmation and click Reroute N orders.

6. The new batch opens. Watch the yellow autopilot strip and the Progress column. You can leave the page; the autopilot keeps going.

How to reroute a list of orders someone sent you

1. In Reroute orders, click 📋 Paste order #s.
2. Paste the Amazon or OP order numbers and click Show these.
3. Tick them (locked ones cannot be ticked) and click 🔁 Reroute selected.

How to finish a batch

1. Open Batches and click the batch.
2. When orders reach Vendor answered, click 🖨 Send to shipping to set them to OK to ship and open them in Shipping.
3. If 📦 Mark in stock shows any SKUs, click it so those items can sell again.
4. For orders still stuck, check Why it's a problem. "Refused again" means more than one vendor said no. Another try tonight is unlikely to help.

Tips and troubleshooting

• Nothing in the Problem box? "No problem orders — every order has a vendor." That is good news.
• An order cannot be ticked. It shows 🔒 because it is shipped, cancelled, refunded or pending on Amazon.
• Send 850 now says nothing was ready. No rerouted orders were waiting for a PO.
• Fetch 855 now says no 855 feeds are configured. None of your vendors is set up to send acknowledgments. Check your vendor EDI settings.
• Want a list to hand to someone? Set your filters and click ⭳ Export, or use Copy in the results bar.
• Ship by colors follow Amazon's rule: past the ship-by date is the verge of cancellation, ship-by today is the verge of late.